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C.E. Gätcke's Glas Gesellschaft mbH
Bredowstraße 31
D-22113 Hamburg

Managing Directors:
Peter Börner, Dorothée Kuhnert

VAT Identification No. DE 118859717

and

F. Dau & Sohn GmbH
Bredowstraße 31
D-22113 Hamburg

Managing Directors:
Peter Börner, Dorothée Kuhnert

VAT Identification No. DE 318987040

Contact:
Phone: +49 40 731 206-0
Fax: +49 40 731 206-10
Mail: info@treffpack.de

Complaints Management – Mandatory Information on Online Dispute Resolution

Since 15 February 2016, the European Commission has provided a platform for out-of-court dispute resolution. This gives consumers the opportunity to resolve disputes relating to our online services without initially involving a court. The dispute resolution platform is accessible via the following external link: http://ec.europa.eu/consumers/odr/. In this context, we are legally obliged to provide you with our e-mail address: info@treffpack.de. We endeavour to resolve any disagreements arising from our contract amicably. Beyond this, we are not obliged to participate in a dispute resolution procedure, and regret that we are unable to offer participation in such a procedure.